Welcome to our FAQ section, designed to address common inquiries. If your question isn’t listed, please reach out via our Contact Us page. We’ll respond promptly, though some queries may require additional time for a thorough answer. We appreciate your patience.
1. Customer Registration and My Account
I. Account Registration/Signup
Q: How do I register a new account?
- Step 1: Click the Login/Register icon in the header.
- Step 2: A popup will appear on the right side; click Create Account.
- Step 3: On the next page, below the login section, click the Signup button.
- Step 4: Enter your First Name, Email Address, Phone Number, and Password.
- Step 5: After completing the form, your account setup is complete.
Q: I forgot my password. How can I log in?
- Option 1: On the login page, enter your registered phone number and click Login with OTP.
- Option 2: You’ll receive a 6-digit OTP on your registered mobile number.
- Option 3: Enter the OTP to access your My Account page.
We’ve streamlined this process for your convenience.
Q: How can I reset my password?
- Step 1: Click the Forgot Password link below the login button.
- Step 2: You’ll be redirected to a new page; enter your Email ID or Phone Number.
- Step 3: Follow the provided instructions to reset your password.
If you encounter issues retrieving your password or accessing your account, please contact us via the Contact Us page.
II. Updating Registered Information
Q: What is “My Account”?
The My Account section provides access to:
- Orders: View your purchase history and invoices.
- Addresses: Manage billing and shipping addresses.
- Payment Methods: Add or edit credit/debit card details securely.
- Account Details: Update personal information and change your password.
- Logout: Sign out of your account.
Q: How can I view my orders?
In the Orders section, you can:
- View all orders placed on our site.
- Access detailed lists of purchased products.
- Download invoices for your purchases.
Q: How do I manage my addresses?
In the Addresses section:
- Add or edit your Billing Address.
- Add or edit your Shipping Address (can differ from billing).
- Update information anytime using the Edit button.
Q: How do I manage my payment methods?
In the Payment Methods section:
- Add or edit your credit/debit card details for future purchases.
- For security, only the last four digits of your card are visible.
- Ensure your account credentials remain confidential to maintain security.
Q: How can I update my account details?
In the Account Details section:
- View and edit your First Name, Last Name, Email Address, Phone Number, and Password.
- To change information, edit the relevant fields and follow the instructions.
- To change your password, update it here.
If you experience any issues, please contact us via the Contact Us page.
2. Shopping Information
Q: How can I purchase a product?
We’ve simplified the purchasing process for your convenience:
- Step 1: Find a Product – Browse and select the desired item.
- Step 2: Select Quantity – Adjust the quantity using the plus/minus buttons or on the cart page.
- Step 3: Add to Cart – Click Add to Cart to include the product.
- Step 4: Verify Cart – Click the bag icon at the top of the page or the View Cart button in the popup to review your selections.
- Step 5: Adjust Quantity or Remove Items – Modify quantities or remove items as needed.
- Step 6: Proceed to Checkout – Enter any coupon codes if applicable, then click Proceed to Checkout.
- Step 7: Enter Details – Provide your email, billing address, and shipping address (if different).
- Step 8: Add Payment Method – Enter your credit or debit card information securely.
- Step 9: Place Order – After confirming all details, click Place Order.
- Step 10: Confirmation – A thank-you message will appear, and you’ll receive a confirmation email.
Q: What is the “Cart”?
The Cart holds items you intend to purchase. In the cart, you can:
- Review product names, quantities, and prices.
- Adjust quantities or remove items before proceeding to checkout.
- Note: You won’t be billed until you complete the checkout process.
Q: What is “Checkout”?
The Checkout page is where you:
- Confirm your selected products.
- Enter your email, billing address, shipping address, and payment information.
- Review our Privacy Policy and Terms and Conditions if needed.
- Once all information is entered, place your order to complete the purchase.
For any questions about purchasing products, please Contact Us.
3. Payment Information
Q: How do I pay for my purchase?
We currently accept payments via Credit Card or Debit Card through Stripe.
- On the Checkout page, enter your card information.
- Payments are processed securely by Stripe.
Q: Is Cash on Delivery available?
Currently, we do not offer Cash on Delivery. We’re working to provide this option in the future. Thank you for your understanding.
4. Delivery Information
Q: Which courier services do you use for deliveries?
We primarily partner with Shiprocket, which collaborates with multiple shipping providers to ensure cost-effective, safe, and prompt deliveries. Depending on the destination and service availability, we may also utilize other reputable courier services to meet our delivery commitments.
Q: The packaging material used for my purchased products was not clean. Why is that?
As part of our eco-friendly initiatives, we promote the reuse of packaging materials, such as cardboard boxes and paper bags, when shipping products. While some packaging may not appear brand new, we take utmost care to ensure all materials are clean and sanitary. Rest assured, the quality and freshness of the products remain uncompromised. We appreciate your understanding and support in our sustainability efforts.
Q: There are scratch marks on the packaging of my purchased product. Should I be concerned?
All our products undergo strict quality inspections in compliance with the Food Sanitation Law before being approved for sale. While we handle products with care, minor scratches or dents may occur during transportation. This is common with shipped goods and does not affect the product’s quality or freshness. If you have concerns about a specific item, please contact our customer service team for assistance.
Q: Can I return or replace an item?
Generally, we do not accept returns or replacements. However, if you receive a defective product or an item that differs from your order, we will accommodate return or replacement requests. Please note, we cannot process refunds or replacements if the product has been used, damaged, or soiled due to customer handling.
Q: How can I return or replace an item if it meets the return criteria?
If your situation aligns with our return policy:
- Submit a Request: Log in to your account and navigate to the My Account page. Locate the Return and Replacement section and submit a request within 2 days of delivery. Requests made after this period may not be accepted.
- Shipping Charges: For approved returns or replacements, we will cover the shipping costs. However, if the delivery address differs from the original, any additional shipping charges will be the customer’s responsibility.
For further assistance, please contact our customer service team through the Contact Us page.